CONDITIONS OF SALE

We are Plumbing Bits 4U a trading name of Anchor Plastics (UK) Ltd. a company registered at 45a High Street  Broadstairs Kent England UK CT10 1JP (No 1978666 )established 1985.
When you (the person named on the order) place an order with us we do business together under the following terms:

Prices
We offer goods for sale through, our website www.plumbingbits4U.com, or our catalogue ONLY. Sorry no callers,
Our prices vary from time to time and printed material such catalogues or advertisements will always show the dates when the prices are valid. During the valid period of a catalogue we may offer things at a lower price.
This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have, and if you order from a catalogue which quotes a higher price we undertake to process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never exceed the valid prices published in our catalogue.

VAT
The prices we quote always exclude VAT at the applicable rate.

Product Images
All product images are for illustrations only. Actual product images and colours may vary.

Payment
All of our goods are offered to you on a payment with order basis. Your payment is due to us when we dispatch your goods and is accepted by most credit cards, debit cards or by cheque. We will only accept your order if it is accompanied by payment in full. All payments are made by secured site through our bankers HSBC Bank plc

Dispatch
We will normally dispatch your goods on the same working day, provided that your order is received by us before 3pm. The goods become your property as soon as they are dispatched to you.

Delivery
We will deliver your order to any mainland UK address. Our standard delivery uses a national carrier and in most cases you will receive your goods within three working days. If you live off the beaten track or the carrier finds your address more difficult to find your delivery may take a little longer. With some of the more remote areas such as the highlands of Scotland delivery can take several days. If a quicker delivery is important you may select one of our premium delivery options. Availability of these depends on where you are and in some cases the time of day. This will be confirmed with you at the time you place your order. If you order by post and request a delivery option that is not available to your location you will not be charged for it.

Receiving Orders
Unless we have your written authorisation, we will always require an authorised signature when delivering goods to you.

Availability
We aim to keep sufficient stock so that we never run out. However on occasions of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a few days while new stock is obtained. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order.

Cancellation
If you wish to cancel your order you may do so at any time until we dispatch it. Your order will be packed and dispatched in a very short period. If you wish to cancel the order you should do so by telephone on the advertised number on this website and we will confirm that it has been possible.

30 Day Refund
Once your order has been dispatched you may return the goods for a full refund, without giving a reason, provided the goods are in the original packaging and condition and you do so within 30 days of the purchase. In this situation it is your responsibility to return the goods to us. We can assist you in arranging the return of goods if you wish.

12 Month Guarantee
If any of the goods we supply fails to perform satisfactorily due to faulty materials or workmanship you may return them to us for a refund at any time in the first 12 months. All we ask is that you provide an explanation of the problem and details of the purchase. Some of the goods we sell carry longer manufacturer’s warranties; our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturer’s warranty.

Our Mistakes
We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be very rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.

Unforeseen Circumstances
Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

Age Restrictions
Age restrictions apply to the supply of some goods. (Solvents and sharp tools etc... stated on product description) By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.

Liability
Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our Guarantee.
Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery
Charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.

Law
These terms of business will be interpreted and adjudicated under English law.